N4 3 Channel Dash Cam

excellent

I have owned and used the N4 for approximately four years. For no reason, the front camera stopped working. The display screen was black, but the cabin camera still works. I tried all available troubleshooting measures and there was nothing working. I found a post that someone could push on the front lens and get the camera to work. I tried this and it did work momentarily. This appears to be an internal hardware failure for no direct reason. I believed this to be a more premium camera, but an internal hardware failure has changed my mind.

I purchased this dash cam back in 2022. At the time, I wasn’t using my car very often, so the dash cam saw very little use. However, I started using my car much more frequently about a year ago and began using the dash cam regularly.

Unfortunately, around two weeks ago, the front camera suddenly stopped working and now only displays a completely black screen. The interior and rear cameras are still working and recording without any issues, but the front camera has completely failed. This is particularly disappointing because the front camera is the most important camera on the system.

I am genuinely very disappointed with the reliability of this product. This was a premium-priced dash cam and certainly wasn’t a cheap purchase, so I expected considerably better quality, reliability and longevity. Given how little the dash cam was actually used, I find it particularly frustrating that the main camera has failed after only a relatively short period of regular use.

A premium product should not have such a significant failure, especially when the other cameras are still functioning perfectly. I chose Vantrue because I expected it to be a reliable, high-quality brand, but unfortunately this experience has seriously affected my confidence in the product.

I hope Vantrue will take this issue seriously and consider offering a replacement or a suitable goodwill solution. I would expect a premium-priced dash cam to last considerably longer than this, particularly when it has been used relatively lightly.

I was offered a 15 % discount by you via email and it would not process.
False promises on your part

I’m a bit concerned of the glue quality but no complaints yet.