Please follow the steps here:
1. Visit: https://www.vantrue.net/
2. Create account
3. Sign-in/login to new account,
4. Go to My Account (on left screen) and complete all fields
5. Go to My Products and add a new device
6. Submit

The reason why Vantrue dash cam cannot record and save videos longer than one hour is due to the limitations of the memory card format. Most dash cams use memory cards formatted with FAT32, which can only support a maximum file size of 4GB. Videos longer than half an hour often exceed this size limit, preventing the dash cam from saving them as a single file.

We only recommend Vantrue, Samsung Endurance and Sandisk High Endurance/Max Endurance Card. To extend the life of your card, we advise to format your SD card every 3-4 weeks for regular everyday users and 2-3 weeks for heavy users to free up space on your memory card for new recordings.

Note: Samsung EVO Plus and PRO Plus cards are NOT recommended for use with Vantrue dash cam.

1. Format the SD card and update the dash cam to the latest firmware version.

2. Try a new recommended card.

3. If you have tried the above steps and the issue hasn't been resolved, please contact our support team via support@vantrue.net.

1. Please make sure your dash cam is working with a GPS mount.

2. Please make sure your dash cam has been updated to the latest firmware version and reset to default settings.

3. Please go to the GPS settings and ensure you have turned on the GPS watermark on the dash cam.

4. Make sure the dash cam is in an open area, such as a spacious parking lot, to avoid obstruction by tall buildings, trees, and other obstacles that might interfere with GPS signal reception.

5. If you have tried the above steps and the issue hasn't been resolved, please contact our support team via support@vantrue.net.

1. Please check if the video can be played back on the dash cam normally.

2. Please try to play back the video using the Vantrue player. You can download the Vantrue player from this link: https://www.vantrue.net/support/player

It is normal for the device to be slightly warm. When the car is moving, the dash cam continuously records video, causing its internal chips to process data at high speeds, which generates considerable heat. Vantrue dash cams are designed to withstand high temperatures, so as long as it is working normally, there should be no concerns. Please feel confident in using it.

1. Check if the remote control icon is displayed on the dash cam screen. Normally, when the remote control is paired, the icon will appear on the screen.
2. If not, restart the dash cam. After powering it on, press and hold the lock button on the remote control to reconnect.
3. Manually press the green light on the remote control. If it doesn't light up, check if the battery is dead and try replacing it. If it lights up, try changing the location to see if interference from other devices is the issue.
4. Check if the remote control is connected to another Vantrue dash cam, causing no response on the current device. If the dash cam still cannot connect, please contact our support team at support@vantrue.net.

1. Make sure you use the orignal rear cable. please kindly note that the rear cable of different dash cam won't be compatible with each other.

2. Check if the rear cable connection is securely plugged in.

3. Rotate the rear camera to see if it works well. if no, please contact us via support@vantrue.net.

1. Please check that the power connections are securely plugged in.

2. Power the dash cam from the USB port on the dash cam to check if it is the mount's issue.

3. Try a different charging cable.

4. Take out the SD card from the dash cam and check if the dash cam works well.

5. If the dash cam has a rear camera, unplug the rear camera and check if the dash cam works well.

6. Update the firmware.

Use a Pry Tool and a Hair Dryer

Removing a dash cam is usually more challenging than installing it on the windshield. This is because the adhesive on the mount is very strong and almost impossible to remove with just your fingers. We recommend using a pry tool to slowly loosen the adhesive.

However, the best method is to use a hair dryer or heat gun. Aim the hair dryer at the adhesive from outside the vehicle (or inside, if necessary). Just 5 to 10 seconds should suffice, then slowly wiggle the mount back and forth – the adhesive should loosen significantly as the glue heats up and softens. If the initial heat isn't enough, feel free to use the pry tool or the hair dryer again.

For any remaining 3M adhesive, you can use a towel lightly dampened with alcohol to gently wipe the area. The alcohol will help break down the adhesive components. Allow it to soften for a while, making it easier to remove, and then wipe it clean.

1. Confirm whether CarPlay is connected via Bluetooth or WiFi. If it is connected via WiFi, you can only choose one device to connect to the phone.

2. If it is connected via Bluetooth, there may be frequency interference, as both WiFi and Bluetooth operate on the 2.4GHz band, preventing simultaneous connection to the app and CarPlay. If using the 5GHz band also prevents simultaneous connection to CarPlay, it indicates that the phone can only connect to a single device at a time.

1. Restart the dash cam and the Vantrue app.

2. Update to the latest version for the dash cam and app.

This video will guide you through the essential steps to connect your WiFi dash cam with the Vantrue Cam app. https://www.youtube.com/watch?v=vu6KMUR8LCE

Please check the insrtuctions here: https://www.youtube.com/watch?v=NN7otJKeURY